Mail server and website downtime
We experienced a failure of the mainboard in one of our mail servers at 9:30pm Monday evening. Services affected were ccilink.net email addresses and cityofperryville.com email addresses. This also took down our website. A spare mainboard was installed at 12:30am on Tuesday and service was restored at that time. Email messages should have been held at their outgoing servers so no mail should be lost, just delayed during the downtime.
Wireless Package Limits Increased
With the success of the Holiday promotion we have decided to change the transfer limits on all packages permanently. This will go into effect immediately so it should account for your February usage on your March bill.
New Increased monthly usage allowances for plans:
• Basic 8GB becomes 12GB/mo
• Std 25GB becomes 35GB/mo
• Adv 50GB becomes 75GB/mo
• Pro 100GB becomes 200GB/mo
Mail Server Port Change
We are now blocking port 25 connections to our outgoing mail server. Please use port 587 to send mail. If you need assistance in making this change please call.
Fiber Upgrade = Faster speeds (1/26) and Higher Usage Allowance (2/15)
We have completed the fiber upgrade at our location which will allow us to offer faster speeds to our customers. We will be upgrading most customer accounts to new 5Mbps download and 768k upload speeds this week. This represents an over 60% increase vs previous speeds. This will be a free upgrade so monthly prices will stay the same.
On 2/15 new usage limits will be applied to all plans and will go into effect on your next billing cycle. Basic plan goes from 5 to 8GB, Std plan goes from 15 up to 25GB, the Adv plan goes from 25 to 50GB, and the Pro plan goes from 60 to 100GB/mo. Notice will be on your monthly invoice. Please review since you may be able to lower your package and save money.
Welcome InetPlusInc customers.
On March 15th 2013 CCiLink purchased the InetPlusInc network. All customers will now be served by CCiLink and can Call 547-7483 for support or billing questions. All payments should now be made to CCiLink and sent to 300 S. Kinghighway Perryville, MO 63775. With the transition to a local company we hope to provide a faster response time for Inet customers than was previously possible.
High Speed Wireless Billing Changes
On April 1st all overages will be billed per GB. In the past they were billed per 100 MB which was confusing to some. The rates will stay the same so there is no rate increase. For example the old rate was 15 cents/100 MB, the new rate will be $1.50/GB
Updated Billing Software
We have upgraded our billing software and rolled out an all new customer portal. The first time you log in it may ask for an updated email address. Please fill it in to continue.
You can now quickly see how much transfer you have left in your billing period by looking at the "usage bar" on the data usage tab. There is also a nice bar graph that shows usage by day for the entire month. If you have a question or problem you can use the new ticket system in the portal. Everything in the portal is easier to use and navigate to. Check it out by clicking on the wireless billing link to the left. If you need your username/password call us or email us.
New Basic Wireless Plan $29.95/mo
Customers who use our high speed wireless internet but only check email and do light surfing may want to switch to our new $29.95/mo basic plan. You get the same speed but only 5GB of transfer per month. If you go over you will be throttled to a slow speed until the end of your billing cycle. This is comparable to a cellular modem data plan but about half the cost.
Welcome Powrup Internet Customers
On May 1st 2011 CCiLink acquired Powrup.net Powrup customers now can make payments at our location. In the coming months we hope to integrate the two services with an enhanced billing package the will benefit all customers.
New Wireless Packages
All residential wireless packages limits have tripled starting Feb 1st. The packages prices stay the same but allow for more usage.
Std plan $39.95 15GB/mo 15cents/100mb overage
Adv plan $49.95 30GB/mo 13cents/100mb overage
Pro plan $69.95 60GB/mo 10cents/100mb overage
Email attachment size limits
We have had problems recently with customers attempting to send very large emails so we have implimented a size restriction of 20 MB for all outgoing emails. This size is the total of all attachments in the email plus the header information. To be safe your attachments should be under 18 MB before you send the email. Most internet providers will not accept an email over 10 MB in size so try to limit your email to under 10 MB if possible. Any message that is attempted to be sent over the 20 MB limit will be returned back to you.
Tech Support Contact Info
Just a remider we can be reached at firstname.lastname@example.org or by phone 573-547-7483. We have an automated phone system so you can check on network outages if you are having problems. For after hours support please leave a message and we will get back to you as soon as possible. For non urgent problems please use the support email for fastest response.
CCiLink.net is now available nationwide!
Our customers now have access to our service just about anywhere they may travel across the country. We still have the same dial up number locally but if you are out of the area you can use the access number locator to the left to find a local number near you. Be sure and use @ccilink.net after your username when you log in.
We also have a new accelerator service that allows web pages to load up to 6X faster. Click on the Dial Up Acceleration link to the left to find out more.
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